To assist current and prospective members we have created the following list of FAQs. For specific questions please refer to the appropriate Help Topic listed below. If there is an issue that is not covered within one of these topics, please contact Customer Support via phone or by email below. US-based phone support is available Monday – Friday from 8:00AM – 8:00 PM EST. Outside of these hours, please leave a message and your call will be returned the following business day. Emails received by 12:00 AM EST, will be returned by 5:00 EST the following business day.

Q. What type of memberships do you offer?

A. We offer annual memberships for both individuals (single seat) and organizations (multi-seat). Currently we are offering Charter Memberships for 2009, which are available at a reduced rate. For more information on levels of member ship, please contact us or visit the Join page.

Q. Do you offer a free membership?

A. Not at this time – membership currently provides participation into our online community as well as use of our Innovation Assessment software platform.

Q. Do you have a membership that is available for students?

A. We will be introducing a student membership program soon - for more information please contact Customer Support.

Q. How do I cancel my membership?

A. Memberships are sold on a subscription basis and are in effect for a 12 month period. Due to the investment that we have made into our technology and infrastructure we are unable to offer pro-rated memberships. For additional information please refer to your software licensing agreement and the Terms & Conditions.

Q. How do I register?

A. For both individuals and enterprise level memberships please visit the Join page. Individuals can submit their personal information and pay for their membership online. Enterprise level members please fill out the form on the Join page and a member of the e-Zassi Customer Support team will contact you within 24 hours.

You can also contact our team via telephone at 1-866-369-5170 Monday – Friday from 8:00AM – 8:00 PM EST, who will be happy to complete your registration.

Q. What type of payment types do you accept?

A. For individual users we currently can accept Visa, MasterCard, (both debit and credit) Discover and American Express cards.

Q. I am an enterprise client – how do I pay for my membership?

A. We can accept a company purchase order and will be happy to send an invoice. To learn more about an Enterprise level license contact our Customer Support team at 1-866-369-5170.

Q. Can you take a payment over the phone?

A. Yes, we are prepared to process credit card transactions over the phone. To do so, contact our Customer Support team Monday – Friday from 8:00AM – 8:00 PM EST, by calling 1-866-369-5170.

Q. How do I know your payment has gone through

A. After registering and submitting your credit card information you will receive an email confirmation from e-Zassi with instructions on how to complete your registration.

Q. What is a Profile?

A. Your member profile is at the heart of the e-Zassi community, by creating a profile you will be able to search for and be matched with synergistic partners.

Q. What information is included in my Profile?

A. Your Profile will include information about yourself, your organization, (if applicable) your areas of interest and expertise. This is also where you can manage your preferences regarding visibility within the community ad preferred methods of contact.

Q. How do I create my Profile?

A. The first time you log on to the site you will be prompted to create your profile. Simply click on the Profile tab in the site’s main navigation and then input your basic user information. You will then be asked to answer a series of questions, which the software will then use to define your unique traits and attributes within the e-Zassi community.

Q. I am inputting my user name and password, but can’t log in to the site?

A. Please check the spelling of your email address and password, and make sure that Caps Lock is not selected as user names are case-sensitive. If you are still encountering difficulty signing in please contact Customer Support.

Q. I forgot my user name.

A. Your user name is the email address that you originally registered with on the site.

Q. I forgot my password?

A. If you are an individual member, you an reset your password by going to the Sign-in pages and selecting Forgot Password, or you can send an email to support@e-Zassi.com with Password Reset in the subject line. You will be contacted with a new password within the next 24 hours. For enterprise customers, please contact your site administrator.

For enterprise customers, please contact your site administrator.

Q. What type of browsers do you support?

A. We currently support Internet Explorer versions 6.x and 7.x, as well as Firefox v3.x browsers.

Q. Does the e-Zassi site require the use of cookies?

A. Yes we do. Your browser setting must be enabled to accept cookies to maximize your user experience, we also recommend that include www.e-zassi.com as a trusted Web site, under your browser’s Security settings.

Q. What about pop-up blockers??

A. It is suggested that you turn off any pop-up blocking software to ensure that all site content is visible.

Did you find what you were looking for? If not please send us a detailed email describing the issue that you are experiencing. Thank you.